ServiceDesk Plus - Helpdesk

ServiceDesk Plus - Helpdesk

ServiceDesk Plus is a web-based helpdesk software that helps you manage all your communications from a single point. It offers an integrated Request management (Trouble Ticketing), Asset management, Purchase order management,

Contract Management, Self-Service Portal, and Knowledge Base. ServiceDesk Plus packs all the modules at an affordable price.

Choose A Helpdesk

ServiceDesk Plus offers you a Standard Edition with all the helpdesk features to manage your requests and incidents.

• Helpdesk – Create and manage requests from multiple sites, automatic dispatch of requests to appropriate category, subcategory and items using Business Rules, prioritize your request and define the resolution time through Service Level Agreement, assign the request to a request owner or a group, improve the quality of support offered through user satisfaction surveys.
  
  
• Self-Service Portal - Enable login for users with Active Directory and Windows synchronization using SSO, provide a knowledge base for the users to search for available solutions and submit their trouble ticket, help the users to check their request status and minimize the incoming call volume from the users.
• Knowledge Base - Create a web-based knowledge-base system which helps technicians in searching the troubleshooting docs for a faster request-resolution. It helps the users to search the answers for their incidents or queries from the self-service portal before raising a request and thus reduces the inflow of incoming requests.
  
  
• SLA Management - Define your SLA and set different escalation levels for the SLA violations to meet a proper SLA compliance. This helps in giving the solution to a request within the defined resolution time and improving the customer satisfaction.
  
  
• HelpDesk Reports - Get your helpdesk statistics reports based on the Request-status, SLA-violation and many more from the list of default reports or by creating your own custom reports. Get a consolidated view on what is happening with your helpdesk on a single report-view using the New Flash Reports.