IT Help Desk

IT Help Desk

Get complete reports on IT Help Desk load, technician performance and SLA violation.

Help Desk

Reports play a vital role as far as a Help Desk product is concerned. Requests that are open, closed or overdue at any instant of time,

the SLA violations that had happened, which person or department is sending the most number of requests & who is attending to the requests can all be known from the readymade reports generated by ServiceDesk Plus. Custom reports can be generated with the required data both in tabular format and matrix format.

Custom Reports

Custom Reports can be generated for any module say Requests, Time Spent, Contracts, Purchase, Survey etc.

It can be generated as tabular reports or Matrix Reports. Reports can be generated based on any Criteria and with filtering options.The highlights of Custom reports are

Grouping with multiple levels

Filters based on date and other criteria
Summarization