Self-Service Portal

Self-Service Portal

End users can use the self service portal to submit new requests or check the status of their open requests.

The Self-Service portal is a vital component in reducing your support load. By enabling users to create new service requests and find solutions via the web 24 X 7, ServiceDesk Plus improves the productivity of your helpdesk technicians and reduces the total cost of IT Service delivery. Users can also check the status of their requests online, thereby reducing unneccessary follow-up calls to the helpdesk to check status.

Self-Service Features

• Friendly web interface for creating new requests.
• End users can check the status of their requests online.
• 'My Tasks' noticeboard for reminders.
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• Integrated Knowledge Base module for sharing solutions to common problems.

Self-Service Benefits

• Reduced load on your HelpDesk.
• Empower Users to identify solutions quickly.
• Keep end users informed.
• Your HelpDesk is available to your users 24 X 7.
• Users can review history of previous requests.