Help Desk Software
ServiceDesk Plus, from day one has been conceived and developed as an IT Help Desk Software and so it is power packed with almost all IT service management features. It automates several key workflow tasks such as case routing, acknowledging requester/technician notifications and handling of
As a result, your support organization can now realize higher levels of productivity, keep everyone informed, provide superior service, improve problem resolution times, share knowledge effectively and keep end-users happy.
Active Directory Integration
Import Requester (User) related information from Active Directory (AD). Keep the AD & ServiceDesk Plus databases in sync. Authenticate user login through AD.
Active Directory Integration
Import Requester & Asset details from .csv files.
User Survey
Conduct Customer Satisfaction & User Surveys. Also get User Survey related consolidated reports.
Aucun commentaire:
Enregistrer un commentaire