ServiceDesk Plus offers an integrated IT Help Desk and Asset management solution to help technicians associate the problems with the respective workstations easily. With the complete history of the workstation in hand they will be able to solve issues easily with very less downtime.
ServiceDesk Plus offers accurate IT asset management & network inventory tracking functionality covering both hardware and software, across Windows and Linux workstations. You can scan Windows domains or individual sub-networks and auto-discover workstations.
Using an agentless architecture, ServiceDesk Plus provides complete and in-depth hardware & software inventory reports. Using scheduled audits you can track asset changes over time.
Features
- Complete hardware inventory covering computer, CPU, hard-disk, peripherals, ports and NIC.
- Lists all installed software packages.
- Windows and Linux support.
-
- Ad-hoc and scheduled asset management audits.
- Audit Diff Report showing New and Missing software.
- Ability to attach assets to scanned workstations.
- Ability to manually add missing software.
Benefits
- Automatically track all hardware and software across Windows & Linux machines (complete network inventory management system).
- Enhance HelpDesk productivity by presenting accurate inventory information.
- Identify unlicensed software installations.
- Know who is running prohibited software.
- Generate web reports that can be printed or emaile
Aucun commentaire:
Enregistrer un commentaire